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How pk11111 Collects and Protects Your Personal Data

Your account on pk11111 involves real personal information — your name, contact details, and the payment methods you use like GCash, Maya, and InstaPay. This Privacy Policy sets out exactly what we collect, why we collect it, and how you can control it.

Account data handled securelyGCash, Maya, InstaPay transaction privacyYour right to access or delete dataClear retention periodsDirect contact for all privacy requests
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pk11111 How pk11111 Collects and Protects Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We take the security of your account data seriously. Encryption is applied to all data in transit, and access to stored personal records is restricted to authorised staff only. Here is how we handle the four areas that matter most to your privacy.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can manage or clear cookies through your browser settings at any time without losing your account.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. Any device or IP address that has not been seen before on your account will trigger an additional check before access is granted.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. Once those periods expire, data is securely deleted or anonymised so it can no longer identify you.

Your Rights

You have the right to request a copy of all data we hold about you, correct inaccurate details, or ask for deletion where no legal obligation requires us to keep it. Requests are handled through the channels listed above.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Privacy requests — whether you want to access your data, correct an error, or ask us to remove your account information — are handled by our dedicated privacy contact channel. Reach out through any of the paths below and we will respond within a reasonable timeframe. Include your registered email address or mobile number so we can verify your identity before actioning any request.

Team online

Live Chat

Start a chat session from your account dashboard. Our support team can log a formal privacy request and route it to the right team on your behalf.

Email Support

Send your privacy request to our support email address listed in your account settings. Attach any relevant account reference numbers so we can locate your records faster.

Account Help Centre

Log in from your mobile or desktop, navigate to Account Settings, and use the Help section to submit a data request form directly tied to your profile.

Common Questions About Your Privacy on pk11111

Below are the questions we hear most often from Philippines players about how their data is used, who can see it, and how to exercise their rights. If your question is not covered here, contact us through live chat or the account help centre.

We collect your name, email, mobile number and date of birth at registration. If you verify your identity, we also hold a copy of your submitted ID document linked to your account profile.

Transaction data is shared only with the payment processor completing your transfer — GCash, Maya, or InstaPay — and only the details needed to process that specific transaction. We do not share payment data with advertisers.

Log in to your account, go to Account Settings, and use the Help section to submit a data access request. You can also send the request by email or live chat with your registered mobile number included.

Yes. Where no legal or compliance obligation requires us to keep your data, we will delete or anonymise it upon a verified request. Submit your request through live chat or email from your registered contact.

We use session and preference cookies to keep your account running smoothly. You can disable non-essential cookies through your browser settings. Turning off session cookies may affect your ability to stay logged in.

Every login from an unrecognised device triggers an OTP sent to your registered mobile number. This step confirms it is you before granting access, even if someone else has your password.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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